Hospitality Co-ordinator, Kent County Agricultural Society

Reporting to: Events Team Leader

Basis: Full Time Salary: £22,000 – £24,000 depending on experience

Working Hours: 37.5 hours

Evening and weekend working will be required

Location: Detling, Maidstone

Principal Accountabilities:

• Liaise with sales and events team on upcoming conferences and events
• Managing stock control, administration and deliveries
• Liaising with caterers and ordering items as and when required
• Be the Hospitality lead when clients are in, this will include delegation of hospitality staff and contractors on the day
• To lead and delegate jobs to the Hospitality Assistant and manage the rota for hospitality permanent and temp staff.
• Meet and greet delegates and ensure they are looked after throughout the day
• Meet and greet suppliers and contractors when required
• Provide customers with site safety information, Wi-Fi logins etc
• Serve drinks and refreshments to delegates in a timely and professional manner
• Keep refreshment areas clean, tidy and replenished throughout the day
• rooms
• Lay out and clear away any pre-booked catering as required
• Be on call for the delegates throughout the day
• Set up rooms/halls in advance of booking to the requested configuration including cleaning where required, assisted by facilities team as needed.
• For each booking ensure meeting rooms are prepared and well-presented which will include general cleaning
• Assist with moving furniture to help prepare rooms for events and conferences, assisted by facilities team as needed.
• Basic clean down after event/conference, including ensuring tables, chairs are stored away correctly, with the help of the facilities team.
• Cleaning duties also include washing up and putting away crockery, hoovering, litter picking and general cleaning duties
• Unlock and lock up site buildings before and after events.
• When not engaged with customer service for events, conferences etc. work with the events team on other duties as requested.
• To organise and manage staff, stock required for the Hospitality of the annual Kent County Show
• To assist in the hospitality, admin and organisation of society events when required by Events Team Leader and General Manager

In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Events Team Leader & General Manager.

PERSON SPECIFICATION

Essential Experience

• Experience in a hospitality role
• Experience in leading a team
• A full driving licence, willingness to travel and work evenings and weekends as required.
• Flexibility with shifts and working hours is essential
• Ability to contribute towards a team environment but the confidence to work on your own
• You must be adaptable to work in a very busy event and conference environment

Desirable Experience

• Experience and knowledge of the conference and events sector
• Experience of catering and hospitality

Personal Attributes

• Excellent customer service skills
• High level of self-motivation
• Well presented
• Leadership skills
• Delegation skills
• High level of self-confidence
• Effective time management

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